Extra Support When You Need It.
If you’re facing hardship, feeling overwhelmed, or needing extra support, you’re not alone. There are many trusted services and agencies that may be able to help.
Click on a topic below to explore organisations that offer guidance, care, and practical support.
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Citizens Advice Bureau helps people know what their rights are and how to access services they need.
Citizens Advice BureauThe Family Services Directory connects people with providers who can help them to cope with common issues and problems.
Family Services Directory -
Women’s Refuge New Zealand provides the support and information you need when you’re dealing with violence in your life.
Women’s Refuge New Zealand
0800 733 843 (crisis line)Shine provides confidential family violence support, information and advice.
Shine
0508 774 633 (9am-11pm every day)Shakti helps migrant and refugee women of Asian, African and Middle Eastern origin to live a life of dignity free from fear and violence.
Shakti International
0800 742 584 (24 hours)Are You Ok provides accessible and relevant information for people seeking support for family violence in New Zealand.
Are You Ok
0800 456 450The Family Violence Information Line is a service from the Mental Health Foundation that connects people with information and services in their region.
0800 456 450 (9am-11pm every day)Safe to Talk is a free and confidential sexual harm support service.
Safe To Talk
0800 044 334 (or text 4334)He Waka Tapu provides support to stop using violence.
He Waka Tapu
0800 Hey Bro (439 279)Change is Possible provides information for anyone causing harm or supporting others.
Change is PossibleInnerBoy is a men’s mental health app with a guided support program.
InnerBoy -
Work and Income provides specific support for people impacted by violent relationships.
Work and Income
0800 456 450Check What You Might Get is a short guide to find out the ways Work and Income can help you and your family.
Check What You Might GetIRD can help you figure out if you qualify for Working for Families payments.
IRD Working for FamiliesMinistry of Social Development provides services and products that help people and whānau to improve their financial wellbeing.
MSD Building Financial CapabilityMoney Talks connects people with financial mentors and services to help them out of financial hardship.
Money Talks
0800 345 123
Text 4029Ngā Tāngata Microfinance offers interest-free loans to New Zealanders who’ve hit a tough patch and don’t know where to turn.
Ngā Tāngata MicrofinanceDebtfix offers expert advice and support to help people get free of debt.
DebtfixSorted provides guides and tools to help people understand and manage their money.
SortedMoney and You provides resources to improve your financial confidence and wellbeing.
Money and YouChristians Against Poverty provides free help for New Zealanders in unmanageable debt and hardship.
Christians Against PovertyMoney Sweetspot provides financial reset debt consolidation loans to help people take charge of finances and reduce debt.
Money SweetspotThe Commerce Commission’s guide to borrowing money helps people understand what to expect from a lender before you borrow, during your loan, and if you have trouble paying.
Commerce Commission Guide to Borrowing Money (PDF) -
Work and Income can provide support to pay rent or other accommodation costs.
Work and Income Housing CostsWork and Income also has a calculator for working out rent in social housing.
Work and Income Calculating RentTenancy Services provides information and guidance for renters.
Tenancy ServicesSalvation Army provides supportive accommodation for people and whānau with a range of needs.
Salvation Army Housing SupportHabitat for Humanity helps people rent, repair or own warm, safe and healthy homes.
Habitat for HumanityEECA’s Warmer Kiwi Homes programme covers up to 90% of the costs to purchase and install insulation and an efficient heater.
EECA Warmer Kiwi HomesPowerswitch compares thousands of residential electricity and gas plans to help people find the best option.
Powerswitch -
Salvation Army food support is provided through 60 centres around the country.
Salvation Army Food SupportKore Hiakai Zero Hunger Collective connects people with community food organisations.
Zero Hunger CollectiveWhai Manaaki Kai provides families in West Auckland with food support, nutritional advice, recipes and more.
Whai Manaaki Kai -
Variety, the Children’s Charity, can help cover the cost of the things your child needs to stay healthy, to go to school and to take part in their community.
Variety the Children’s CharityThe Youth Education Fund assists with the betterment, education, advancement and physical welfare of young people in the community.
Youth Education FundWhat’s Up provides a free, nationally-available counselling helpline and web chat service for children and teenagers.
What’s Up -
The Elder Abuse Response Service is a free, confidential 24 hour helpline.
0800 32 668 65
You can also text 5032 or email support@elderabuse.nzAge Concern provides expert information and support services in response to older people’s needs.
Age Concern
0800 652 105 -
Community Law provides free one-on-one legal help to people who don’t have much money.
Community LawYouth Law provides free legal help for people under 25 throughout Aotearoa.
Youth Law -
OutLine provides a nationwide, free and confidential support line and online chat support service.
OutLine
0800 OUTLINE (688 5463)The I’m Local Project has a regional directory of LGBTQIA+ groups and organisations around Aotearoa.
I’m LocalNZ Police have diversity liaison offers to liaise between Police and LGBTQIA+ communities.
NZ Police Diversity Liaison -
HealthEd provides free and up-to-date public health resources from New Zealand health organisations.
HealthEdJust a Thought offers free cognitive behavioural therapy (CBT) courses to all New Zealanders.
Just a ThoughtBoost Your Wellbeing is a Health New Zealand | Te Whatu Ora initiative improving access and choice in mental health support.
Boost Your Wellbeing -
Lottery Individuals with Disabilities provides grants to people living with disabilities to help them have better access and be more connected to their communities.
Lottery Individuals with Disabilities -
Revive a Smile provides dental treatment to various members and groups of the community including homeless persons, victims of domestic violence, refugees, youth, low-income adults and the elderly.
Revive a SmileHealth New Zealand | Te Whatu Ora has information about publicly funded dental care.
Health New Zealand publicly funded dental care -
A Community Services Card can help you with the costs of health care and public transport.
Work and Income Community Services CardCheck your own credit report using this government advice.
Check your own credit reportBenefitMe is an independent website that can help people find out about government support they might be eligible for.
BenefitMe
If you’re in immediate danger or feel unsafe, please call 111 right away.
